Email Troubleshooting Guide

Email is sort of like the “glue” that holds the Internet together. But it’s the worst possible glue ever. It’s underlying technology is convoluted, complicated, insecure, tedious, sloppy, and archaic. In a nutshell: email sucks but it’s pretty much essential for working online. So what do you do if email is not working, like when you send an email but it never arrives? It can be very frustrating and difficult to figure out what went wrong. To help get you […] Continue reading »

Customer Anti-Support

Email support can be great or it can suck horribly. It’s a spectrum. For my own products and services, my average email response time is around 1 hour in general, and 5 minutes if I am online. Seriously, I am right there ready and glad to help anyone who needs it. Contrast that strategy to what seems to be the typical email support response time of an entire day or much longer. It’s just crazy to have to wait that […] Continue reading »

Examples of Nested Encoding

Typically malicious scans use some sort of encoding to obscure their payloads. For example, instead of injecting a literal script, the attacker will run it through a PHP encoding function such as base64_encode(), utf8_encode(), or urlencode(). So if and when you need to decode some discovered payload, you can use whichever decoding function will do the job. For example, base64_decode(), utf8_decode(), or urldecode(). Sounds straightforward, but let’s dig a little deeper.. Continue reading »

.htaccess Cleanup

Once again I am cleaning up my sites’ .htaccess files. I do this from time to time to remove old redirects, refresh blacklists, and update security and SEO-related directives. It’s tedious work, but the performance and security benefits make it all worthwhile. This post shares some of the techniques that were added, removed, or replaced from .htaccess, and explains the reasoning behind each decision. I do this for the sake of reference, and hopefully it will give you some ideas […] Continue reading »

Stop User Enumeration in WordPress

This tutorial explains how to block user-enumeration scans in WordPress. As explained in greater depth here, user enumeration happens when some malicious script scans a WordPress site for user data by requesting numerical user IDs. For example, requests for author=1 through some number, say, author=1000, may reveal the usernames for all associated users. With a simple enumeration script, an attacker can scan your site and obtain a list of login names in a matter of seconds. Continue reading »

They’re Scanning for Your Backup Files

Just a reminder to keep your backup files offline. Do not store them in any publicly accessible space. It’s just not worth the risk man. And if you’re working online, you should know this already. If not, then continue reading to learn why it’s absolutely mission critical. Continue reading »

Stop RSSing.com from Framing Your Content

[ RSSing.com Removal Request or Whatever ]

This quick post explains how to stop the notorious site scrapers, RSSing.com, from stealing your content. In fact, this technique can be used to stop virtually any site that uses HTML frames to scrape your pages. Once again, the solution is one line of .htaccess to the rescue. Continue reading »

Use Strong Usernames for Better Security

Image courtesy of eChunks.com Here is a quick security tip for people using popular apps on the Web. That is, apps like WordPress that may be widely used and targeted by bad actors and/or automated scripts. It’s all about adding another layer of security by hardening admin-level usernames.. Every now and then, I get an email letting me know that someone has requested a password reset for one of my admin-level WordPress accounts. Usually, the email notifications are sent directly […] Continue reading »

What to do when your site gets hacked

Over the years, my sites have been hacked numerous times. Each hacking event was somewhat of a miserable experience at first, but ultimately educational and even enlightening. I’m not going to say that getting hacked was the best thing that ever happened to me, but it certainly wasn’t the end of the world. In this post, I want to share some important steps to take and things to keep in mind if and when you discover that your site has […] Continue reading »

Free and Open

The Web is a beautiful, incredible thing. It enables anyone with a connection to access an entire universe of human knowledge. The Web is like this because it is free and open. We the people built the Internet and it belongs to everyone. Each person may claim their own piece of the Internet, but no one person or group may claim ownership of its entirety. The Web Belongs to Everyone. If you feel the need to control or regulate something, […] Continue reading »

Block revslider Scans

One of the most annoying, persistent scans I’ve seen in a long time are those hunting for the revslider vulnerability. In the five or so months since the exploit was discovered, many sites have been compromised. And based on what I’ve been seeing in my traffic logs, the risk is far from over. Apparently every 2-bit script kiddie and their pet hamster wants a piece of the “revslider action”. Continue reading »

Protect Against Malicious POST Requests

Whether you like it or not, there are scripts and bots out there hammering away at your sites with endless HTTP “POST” requests. POST requests are sort of the opposite of GET requests. Instead of getting some resource or file from the server, data is being posted or sent to it. To illustrate, normal surfing around the Web involves your browser making series of GET requests for all the resources required for each web page. HTML, JavaScript, CSS, images, et […] Continue reading »

List All Files and Folders Recursively via Terminal

From time to time I have occasion to generate a list all WordPress files or similar. As I’m not an expert in Terminal, it took awhile to figure out the magic recipe.. now having collected some useful commands, I want to post ‘em for future reference. Continue reading »

(Please) Stop Using Unsafe Characters in URLs

Just as there are specifications for designing with CSS, HTML, and JavaScript, there are specifications for working with URIs/URLs. The Internet Engineering Task Force (IETF) clearly defines these specifications in RFC 3986: Uniform Resource Identifier (URI): Generic Syntax. Within that document, there are guidelines regarding which characters may be used safely within URIs. This post summarizes the information, and encourages developers to understand and implement accordingly. Continue reading »

expose_php, Easter Eggs, and .htaccess

A reader recently brought to my attention a reported vulnerability on servers running PHP. It’s been known about for eons, but it’s new to me and it involves easter eggs in PHP so I thought it would be fun to share a quick post about what it is and how to prevent leakage of sensitive information about your server. It only takes a moment to disable the easter-egg information, should you decide to do so. Continue reading »

PayPal Phishing Spam

Just a heads up to anyone else getting the occasional PayPal phishing spam.. Usually it’s pretty easy to spot one of those crafty phishing emails, just hover over any links before clicking to view the real URL in the status bar. You know, the link says something like, “click here to restore your PayPal account,” but you know that’s garbage and could easily prove it by checking the actual link URL, which is usually something completely bonkers, like: Continue reading »

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