10 posts related to: Why Automated Phone Systems SUCK

Get Yourself Some Backup Internet Service Providers

As a full-time web developer and typical human being, I rely on the Internet for a great many things. So when the Internet is not available, my work (and play) comes to a grinding halt. Fortunately my primary ISP is pretty solid, but it still goes down every once in a while. So to maintain my workflow (and general sanity), having a backup Internet service provider is absolutely essential. Here’s one way to do it.. Continue reading »

An Epic Design Fail

We’ve all experienced design fails. Sadly, they happen so often as to be unmemorable, not worth mentioning. Design fail examples include things like form controls not working, or confusing user interfaces, or problems with folding phones, or myriad other mobile phone design fails. But every now and then you encounter a design that fails so badly, that you just have to share it. Continue reading »

There is No Operator

I’ve posted before lamenting the absolute pathetic state of big company phone support. Here is a transcript of a recent phone call with a big bank, trying to speak to a representative, but getting the run-around from their crappy telephone system. This was an extremely frustrating experience.. perhaps you can relate? Continue reading »

Customer Anti-Support

Email support can be great or it can suck horribly. It’s a spectrum. For my own products and services, my average email response time is around 1 hour in general, and 5 minutes if I am online. Seriously, I am right there ready and glad to help anyone who needs it. Contrast that strategy to what seems to be the typical email support response time of an entire day or much longer. It’s just crazy to have to wait that […] Continue reading »

Yahoo Incongruities.

When frustration builds, and finally reaches its the boiling point, it’s nice to be able to express yourself to someone. Although I really don’t enjoy ranting about things, but when it comes to certain aspects of Yahoo!, I just can’t he’p myse’f. So, thanks to recent attempt at using My Yahoo!, it’s time to get some of this off my chest, clear the decks, and give Yahoo! (yet another) chance to clean up its act. Here are a few complaints […] Continue reading »

Set the Browser Access Point Profile for the AT&T 8525

This unfeatured post provides information for (re)establishing wireless Internet access from AT&T/Cingular Data Service (via WAP or MEdia Net) for the HTC/AT&T 8525 mobile device. Or something. This information is useful if you are unable to connect to the Internet and receiving error messages similar to the following: Error: Your Internet connection is not configured properly. Please verify your settings in Data Connections. Note: Use of the following settings enables the AT&T 8525 to access MEdia Net (WAP) pages using […] Continue reading »

Hosting Review: A Small Orange

Perishable Press switched to A Small Orange [ASO] in March of 2007. At the time, I was looking for highly recommended shared hosting with several key features: Continue reading »

Get Organized, Save Time with the HTC 8525 Pocket PC

The AT&T 8525 is the first UMTS/HSDPA smart phone to be offered in the United States. It has integrated Bluetooth 2.0, Wi-Fi, and supports AT&T’s new music, video, and location-based services. The Windows Mobile device also has push e-mail capabilities, a 2-megapixel camera, a spacious QWERTY keyboard, and good call quality. — CNET Editors’ Review of the AT&T 8525 HTC 8525 Review Thusly inspired, I recently purchased an AT&T 8525 Pocket PC by HTC. The device now serves as my […] Continue reading »

New Online Vector Drawing Tool

Quality web-based vector drawing in effect. Check out LiTha-Paint at litha-paint.com. LiTha-Paint is a promising new online vector drawing tool. The software is currently in alpha, yet is already full-featured and easy to use. LiTha-Paint steps beyond the paltry selection of Flash/VML/SVG online drawing tools, providing versatility and universality via HTML and JavaScript. Perhaps all this Web 2.0 business is worthwhile after all.. Continue reading »

Meatspace via Cyberspace

Within the last few years, the convergence of satellite imagery, digital technology, and the world wide web has spawned a host of sophisticated online navigational applications. Perhaps the most significant development involves Google’s relatively new map technology, which brings users Google Maps and Google Earth. Whereas Google Maps provides an online navigational resource, Google Earth is a free, downloadable software application that brings that literally brings the world to your desktop. A few minutes after downloading and installing Google Earth, […] Continue reading »