PayPal is too automated. The phone service is automated, slow, and worthless. Plus, the number for help is not toll-free — I had to pay for PayPal’s auto-garbage phone system. Plus, the email support is automated, slow, unresponsive, and also worthless. I received a worthless auto-reply to several very specific questions regarding my account security. Security is too important to be so disregarded by PayPal, especially with one’s financial integrity at stake. PayPal is losing the technology race with its poor record-keeping and customer-service performance. I will go elsewhere for the service once provided by PayPal. PayPal is no longer relevant, responsive, or worthwhile.
Update: This post was written over 10 years ago. Since then, PayPal has improved in some areas, not so much in others. Currently I am using PayPal to accept online payments and donations.
About the Author
Jeff Starr = Web Developer. Book Author. Secretly Important.