I have always heard it said that it’s not what you say, it’s how you say it. When the grocery clerk sarcastically tells you to “have a nice day,” you probably understand it to mean just the opposite, and that the person couldn’t care less about you or your day. Conversely, when your fellow employee jokingly tells you to “go to hell,” you probably take the comment in stride and assume that it was intended to be a friendly and […] Continue reading »